Privacy Policy | Paradise Escape

Scope of This Policy

This Privacy Policy applies to personal information handled through the Paradise Escape Cottages & Marina website, booking and inquiry processes, and direct communications associated with our accommodations, rentals, and services.

Third-party websites, booking platforms, payment processors, and other service providers may maintain their own privacy policies and practices. Information handled directly by those services is also subject to their applicable terms and privacy policies.

Information We May Collect

The information we collect depends on how you interact with Paradise Escape. It may include information you provide directly as well as limited technical information generated through your use of our website.

This may include:

• Name and contact information, such as email address, telephone number, and mailing or billing address.
• Reservation details, including selected accommodation, arrival and departure dates, number of guests, and booking preferences.
• Messages, inquiries, requests, feedback, and other information you choose to provide.
• Information reasonably required to process and administer a reservation, rental, or requested service.
• Technical information associated with website use, such as browser type, device information, IP address, pages visited, traffic sources, and similar usage information where collected through website or analytics technologies.

We aim to collect only information reasonably necessary for legitimate business, reservation, service, communication, security, or legal purposes.

How We Use Personal Information

Personal information may be used where reasonably necessary to operate Paradise Escape and provide services requested by guests and website visitors.

We may use information to:

• Respond to inquiries and requests.
• Create, administer, modify, and support reservations.
• Communicate information relevant to a booking, rental, or stay.
• Process or facilitate booking-related payments and transactions.
• Provide requested accommodation, marina, rental, or related services.
• Maintain booking, financial, operational, and business records.
• Protect our guests, website, systems, property, and business from misuse, fraud, or security risks.
• Understand website performance and improve our website, services, and guest experience.
• Meet legal, regulatory, accounting, insurance, or other legitimate business obligations.

Booking & Payment Information

Our website uses OwnerRez technology to support vacation-rental booking and reservation functions.

Information entered during the booking process may therefore be transmitted to and processed through OwnerRez and relevant service providers that support reservation administration, payment processing, or related booking functions.

Payment-card transactions may be handled through specialized payment processors and booking technology providers.

Paradise Escape does not recommend sending payment-card details through ordinary email or other unsecured communication methods.

When Information May Be Shared

Personal information is not sold for unrelated purposes.

Information may be disclosed where reasonably necessary to operate our business, provide requested services, complete transactions, protect legitimate interests, or comply with legal requirements.

Recipients may include:

• Booking and property-management technology providers.
• Payment processors and financial-service providers.
• Hosting, website, analytics, communications, and other technology providers.
• Contractors or service providers involved in providing or supporting a guest’s stay or rental where relevant.
• Professional advisers such as accountants, insurers, or legal advisers where reasonably required.
• Government authorities, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law.

Service providers should receive only information reasonably appropriate to the functions they perform, subject to applicable contractual, legal, and security requirements.

Cookies & Website Analytics

Our website may use cookies and similar technologies necessary for website operation, booking functionality, security, preferences, performance measurement, and analytics.

Analytics technologies may provide information about how visitors reach and use the website, including pages viewed, general device information, traffic sources, and interactions with website content.

Where advertising, analytics, or other tracking technologies require consent under applicable law, they should be used in accordance with applicable consent requirements.

Browser settings may allow you to restrict or remove cookies. Disabling certain cookies may affect website or booking functionality.

Information Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including administering reservations and guest relationships, maintaining appropriate business and financial records, resolving disputes, protecting legitimate interests, and meeting applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable requirements.

Information that is no longer reasonably required should be securely deleted, destroyed, or anonymized where appropriate.

Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, use, disclosure, alteration, or loss, taking into account the nature and sensitivity of the information.

No website, electronic communication, or information-storage system can be guaranteed to be completely secure. Guests and website visitors should also use appropriate care when submitting personal information online.

Your Privacy Rights

Subject to applicable Canadian privacy legislation and any permitted exceptions, you may request access to personal information we hold about you and request that inaccurate or incomplete personal information be corrected.

You may also contact us with questions about how your personal information has been collected, used, disclosed, or protected, or to raise a privacy concern.

Where applicable, you may withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions and reasonable notice.

We may need to verify your identity before responding to a request involving personal information.

Guest Communications

We may use contact information provided with an inquiry or reservation to communicate about that inquiry, booking, payment, arrival, departure, stay, rental, requested service, or related guest-support matter.

Where separate consent is required for promotional or marketing communications, those communications will be handled in accordance with the consent provided and applicable requirements.

Third-Party Websites & Services

Our website may contain links to or integrate with third-party platforms and services.

Paradise Escape does not control the privacy practices of independent third parties. Information provided directly to a third-party website, booking platform, payment processor, or other service is subject to that provider’s own privacy policy and terms.

Visitors should review the privacy policies and terms applicable to third-party services before providing information directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices, or applicable requirements.

The latest version will be published on this page with an updated revision date.